We provide a 100% money back authenticity guarantee on all of the shoes on our website.
Please understand that shoes are shipped directly from third party warehouses.
We make every attempt to only work with accredited and licensed warehouses, however if in case you think the shoes you received may not be the same as what your order, we simply ask that you return them to us for a full refund.
We will provide a refund or replacement in time once we receive the proof (photos) of damages.
Returns and Exchanges will only be accepted if they are requested within one week of receiving the parcels.
Please DO ask us for returning address, DO NOT simply ship them back to the original address, or refund won`t be successfully processed.
The returns of items should be in new condition, with original tags attached. Return items must not be washed, worn or altered– just return your item(s) to us within 7 days from the date you signed for the parcels.
4 Steps to return an online purchase by mail
1) Contact with customer service to apply for returning (Must contact before returning).
2) Pack your return in the original shipping package, if possible.
3) Include all original packaging and accessories.
(We can process a return with a small deduction on your refund if all original packaging and accessories are missing.)
4) Send your return the address you confirmed from customer service.
Unfortunately, no shipping cost will be refunded. Some processing fee and restocking fee will be charged. For refund details, please contact our customer service to learn more.
We charge a certain handing fee of 5% for cancellations to cover transaction costs. Cancellations will only be accepted before your order shipped out.